Orders are processed within 1–2 business days after payment has been successfully confirmed. Orders placed on weekends or Malaysian public holidays will be processed on the next business day. Please note that processing time is separate from shipping time.

Estimated delivery times are as follows:

• 3-7 business days for West Malaysia (Peninsular Malaysia)
• 5-10 business days for East Malaysia (Sabah & Sarawak)

Delivery times are estimates only and may vary depending on your location, courier operations, weather conditions, and peak shopping periods.

At Ouji Malaysia, we work closely with SPX Express, a trusted courier partner, to ensure your orders reach you safely and on time.

Shipping charges are calculated automatically at checkout based on your delivery address, order weight, and any applicable shipping promotions.

From time to time, we may offer free shipping promotions, which will be announced on our website.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and tracking link.

You may also log in to your Shopify account to view your order status.